yoya 9 Privacy Policy
Your personal information is very important to us. This document explains in detail how yoya 9 collects your information, why it does so, and how it keeps it secure.
This Privacy Policy applies to all use of services on the yoya 9 platform. By using the site or registering an account, you agree to the terms set out in this policy. We recommend reading our Terms and Conditions alongside this policy.
We do not collect any information from persons under 21 years of age. Age verification is mandatory during account registration.
What Information We Collect
When registering on the yoya 9 platform and using our services, we collect certain necessary information. The sole purpose of collecting this information is to provide you with a secure and convenient experience.
1.1 Registration and Identity Information
When opening an account, the following information is collected from you:
- Full name and date of birth (for age verification — 21+ age is mandatory)
- Email address and mobile number
- Preferred username and password
- Country and division of residence
1.2 Identity Verification Information (KYC)
To ensure a safe environment and prevent fraud, yoya 9 may request identity verification documents in certain situations. These may include:
- National ID card (NID) or a copy of passport
- Proof of address documents (utility bill or bank statement)
- Information confirming ownership of a mobile banking account (bKash, Nagad, Rocket, Upay)
1.3 Automatically Collected Information
Certain information is recorded automatically while browsing the site. This is necessary for the site's functionality and security:
- IP address and device type
- Browser version and operating system
- Traffic source (referrer) and browsing patterns
- Login time and date logs
- Transaction history and betting activity information
How Information Is Used
yoya 9 uses the collected information only for the following legitimate purposes. It is not used for any unauthorised or unrelated purpose.
2.1 Account Management and Verification
Information is used to create your account, verify login, and confirm identity. This ensures that the right person is accessing their own account.
2.2 Financial Transaction Processing
The necessary information is used to smoothly manage deposits and withdrawals through bKash, Nagad, Rocket, and Upay. Withdrawals are generally processed within 5–30 minutes.
2.3 Customer Support and Communication
When providing support via live chat or email, we use your account information to deliver fast and accurate solutions. If you have any service-related questions, you will find answers to many common ones in our FAQ section.
2.4 Fraud Prevention and Security
Data is analysed to detect unusual transactions, multiple account creation, or attempts to misuse the platform. This protects the interests of all users.
2.5 Service Improvement
By analysing user preferences and behaviour, we improve the site's design, game layout, and promotional offers. This analysis is always carried out on an anonymised basis.
2.6 Bonuses and Promotions
Information may be used to notify you of relevant bonus offers and VIP benefits based on your account activity.
Cookie Usage Policy
The yoya 9 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the site experience.
3.1 Essential Cookies
These are essential for the site's basic functions — such as maintaining login sessions, storing form data, and security verification. These cookies cannot be disabled, as the site cannot function properly without them.
3.2 Analytics Cookies
Analytics cookies are used to measure how many users visit which pages and for how long. This information remains completely anonymous and is used only for site improvement.
3.3 Functionality Cookies
These cookies are used to remember your preferred language, page layout, or interface settings. They make your experience easier each time you visit.
3.4 Cookie Control
You can disable or delete cookies from your browser settings at any time. However, please note that disabling essential cookies may cause some site features to stop working properly.
Sharing Information with Third Parties
yoya 9 never sells your personal information and does not share it with third parties for advertising purposes. However, limited information may be shared in the following specific situations:
4.1 Payment Processors
The necessary information is exchanged with payment gateways to complete transactions through bKash, Nagad, Rocket, and Upay. This is limited strictly to verifying and completing transactions.
4.2 Game Providers
Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe process gameplay data to ensure fair outcomes in their games. These studios operate under their own privacy policies.
4.3 Legal Obligations
If a legal authority requires information by law, it may be provided in compliance with applicable legislation. In such cases, we will endeavour to notify the user as early as possible.
4.4 Technology Service Providers
Companies providing hosting, cloud storage, or analytics services for the site may have limited access to certain data. These companies are bound by strict confidentiality agreements with us.
Important: yoya 9 never shares your password, full identity document details, or mobile banking PIN with any third party. No representative of ours will ask for this information.
Data Storage and Security Measures
yoya 9 uses industry-standard security technology to protect your information. No digital system is entirely without risk, but we work continuously to ensure the highest level of protection.
5.1 Encryption Technology
The site uses SSL (Secure Socket Layer) technology, which encrypts all data exchanged between your browser and our servers. As a result, no one can read or alter this information in transit.
5.2 Access Control
Only authorised yoya 9 staff can access your personal information, and only to the extent required by their work. All staff operate under strict confidentiality commitments.
5.3 Data Retention Period
All your information is retained while your account remains active. After an account is closed, certain information may be kept for a defined period to meet legal obligations. It is then securely deleted.
5.4 User's Own Responsibility
It is your responsibility to keep your password and login details confidential. Use a strong password and avoid using the same password across multiple sites.
Your Rights Regarding Your Information
As a yoya 9 user, you have several rights regarding your own information. Contact us to exercise these rights.
6.1 Right to Access
You may request at any time to know what information we hold about you. We will provide that information within a reasonable period.
6.2 Right to Rectification
If any information in your profile is incorrect or incomplete, you may request a correction. Your name, email, and mobile number can be changed directly from account settings.
6.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information may not be deletable before a specified period.
6.4 Right to Object to Processing
You may object to the use of your information for marketing communications or non-essential purposes. We will respect your preference in such cases.
6.5 Responsible Gaming Information
We may use gameplay data to identify signs of excessive play and offer support. You can learn more about our Responsible Gaming Policy on the relevant page.
Protection of Minors' Information
yoya 9 is an adults-only platform. Our services are for persons aged 21 or above only. It is not our intention to collect or store information from anyone below this age.
Age verification is mandatory during the registration process. If a user registers with a false age and this comes to our attention, the account will be closed immediately and all associated information will be deleted.
21+ Age Requirement: Operating an account on behalf of a minor, or using the platform from their device, is strictly prohibited. We urge parents and guardians to keep their devices and accounts secure.
Changes to the Privacy Policy
yoya 9 reserves the right to update or change this Privacy Policy as needed. The policy may be revised due to service improvements, addition of new technology, or legal changes.
8.1 Notification of Changes
If any significant changes are made to the policy, we will:
- Display a notice on the main page of the website
- Send a notification to the registered email address
- Update the "Last Updated" date at the top of the page
8.2 Use After Changes
Continued use of the site after an update will be considered acceptance of the new policy. If you do not agree with the changes, you always have the option to close your account.
8.3 Previous Versions
Previous versions of each update are kept on record with us. If you want to know about the policy at a specific point in time, please contact our support team.
Contact Us About Privacy
If you have any questions, concerns, or requests about this Privacy Policy, please contact us directly. Our support team is ready to help in both Bengali and English, seven days a week, twenty-four hours a day.
To learn more about yoya 9, read our About Us page.
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