yoya 9 Terms and Conditions

General Provisions

yoya 9 is an online gaming and sports betting platform that provides slot games, live casino, sports betting, and various other entertainment services for Bangladeshi users. This Terms and Conditions document serves as a legal agreement between yoya 9 and all its registered members.

In this document, "platform" refers to yoya 9's website, mobile application, and all related services. "User", "member", or "you" refers to any person who accesses or uses the platform.

yoya 9 reserves the right to change, amend, or update these terms at any time. Continued use of the platform after any changes will be taken as your acceptance of the updated terms. It is therefore recommended that you visit this page regularly.

Account Registration and Eligibility

2.1 Age Requirement

To open an account and use the service on yoya 9, you must be 21 years of age or older. This platform is strictly prohibited for minors. Providing a false age at registration will result in immediate account closure and forfeiture of all balances.

2.2 Single Account Policy

Each user may create only one account. Operating multiple accounts from the same person, household, or IP address is prohibited. If this rule is violated, yoya 9 reserves the right to close all associated accounts and forfeit any funds held in them.

2.3 Accuracy of Registration Information

All information provided at registration — name, mobile number, date of birth — must be completely true and accurate. yoya 9 may request additional documents for identity verification at any time. Failure to pass verification may result in the account and withdrawal requests being placed on hold.

Account Security

It is your responsibility to keep your account login details completely confidential. Do not share your password with anyone and always use a sufficiently strong password. If you suspect unauthorized access to your account, contact yoya 9's live chat support immediately.

Sharing your account password or access with a third party is strictly prohibited. Any activity carried out by someone else using your account will be your sole responsibility. All data is encrypted using SSL technology, but personal caution is also important.

Deposit and Withdrawal Policy

4.1 General Deposit Conditions

The minimum deposit amount on yoya 9 is ৳200. Accepted payment methods for deposits are bKash, Nagad, Rocket, and Upay. Deposits are generally credited to the account instantly. If there is a delay for any reason, please seek assistance via live chat.

4.2 Withdrawal Conditions

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes. Withdrawal methods are the same as for deposits — bKash, Nagad, Rocket, and Upay. Withdrawals must be made using the same payment method that was used for the deposit.

The account must be fully verified for a withdrawal to be approved. If identity verification has not been completed, the withdrawal may be placed on hold. yoya 9 reserves the right to hold any withdrawal request for investigation in cases of suspected fraud or suspicious activity.

4.3 Transaction Liability

yoya 9 will not be liable for any failed transaction caused by user negligence or incorrect information. Please ensure you provide the correct mobile number and payment details when making a deposit or withdrawal.

Bonuses and Promotions

5.1 Welcome Bonus Conditions

yoya 9 offers new members a 150% first-deposit bonus of up to ৳15,000. To receive this bonus, the bonus amount must be wagered 20 times — meaning you must play through the bonus 20 times before withdrawing any winnings from it.

For example: a deposit of ৳1,000 earns a bonus of ৳1,500 — giving a total balance of ৳2,500. To withdraw, you must complete wagers of ৳1,500 × 20 = ৳30,000. The bonus is not a direct cash gift — withdrawals from the bonus are not permitted until the wagering conditions are met.

5.2 General Bonus Rules

• Each bonus offer has its own validity period — any unused bonus will be cancelled after it expires.
• Multiple bonuses cannot be used at the same time unless specifically permitted.
• If fraud is suspected, the bonus may be cancelled and the account suspended.
• yoya 9 reserves the right to change bonus conditions.

5.3 VIP Weekly Cashback

yoya 9's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. The weekly cashback rate differs at each tier: Bronze up to 0.2%, Silver 0.4%, Gold 0.6%, and Platinum 0.8% cashback on weekly net losses. Example: a Gold tier member with a weekly net loss of ৳20,000 will receive ৳20,000 × 0.6% = ৳120 cashback.

Gaming Rules

All games on yoya 9 — slots, live casino, sports betting, fishing games — are operated according to set rules. The specific rules for each game can be found in that game's interface. If a game is interrupted mid-session due to a technical error, yoya 9 will endeavour to refund the bet where applicable, but winnings cannot be claimed for an incomplete game.

In sports betting, odds displayed may change. The odds in effect at the time the bet is placed will be considered final. If a match or event is cancelled, the bet is generally refunded, though different rules may apply in specific circumstances.

Prohibited Activities

The following activities are strictly prohibited on the yoya 9 platform:

• Operating an account on behalf of or for use by minors.
• One person operating multiple accounts.
• Placing artificial or reciprocal bets (arbitrage) to take advantage of bonuses.
• Using software bots or automation tools to play games.
• Intentionally exploiting technical vulnerabilities or bugs in the platform.
• Using the platform for money laundering or other illegal financial activity.
• Engaging in fraudulent behaviour toward other users.
• Harmful activity through abnormal betting patterns compared to real market conditions.

Violations of these prohibitions may result not only in account closure but also in legal action.

Account Suspension and Closure

8.1 Closure by yoya 9

In the event of a violation of any clause in these terms, yoya 9 reserves the right to temporarily suspend or permanently close an account without prior notice. An account may also be temporarily held for the purpose of investigating suspicious activity.

8.2 Closure Request by the User

A user who wishes to close their account voluntarily may submit a request via live chat or email. An opportunity to withdraw the remaining balance will be given before the account is closed; however, any pending bonus wagering that is incomplete will result in that bonus being cancelled.

Responsible Gambling

yoya 9 believes that gambling is a form of entertainment — not a source of income. We encourage users to set their own limits and play in a controlled manner. Gambling addiction is a serious issue — for detailed information and support on this, please read our Responsible Gaming guidelines.

If you feel you are losing control over your gambling, contact our 24/7 live chat immediately — our team is ready to assist you in Bengali. Requests for self-exclusion or setting deposit limits can also be made.

Privacy and Data Protection

yoya 9 gives the highest importance to protecting users' personal data. Information collected at registration is used solely for the purposes of providing the service, verifying identity, and preventing fraud. For details on how data is collected, stored, and used, please read our Privacy Policy.

All transactions and personal data are protected by SSL encryption. User data is not sold to third parties.

Dispute Resolution

For any complaint or dispute, please first contact yoya 9's 24/7 live chat support. We make every effort to resolve each complaint quickly and fairly. If a resolution is not reached via live chat, a formal complaint may be submitted by email.

In case of any dispute regarding game results, the game server log will be considered as the final evidence. For answers to common questions, you can visit our Frequently Asked Questions (FAQ) section — solutions to many common issues are provided there.

Terms & Conditions Changes

yoya 9 reserves the right to partially or fully update these terms and conditions at any time. For important changes, an attempt will be made to notify users via their registered mobile number or account, however this may not always be possible.

Therefore, each member should regularly visit this page at their own responsibility. Continuing to use the platform after any changes will automatically be considered as acceptance of the updated terms and conditions.