yoya 9's commitment to responsible gaming
Gaming is for enjoyment — not a guaranteed way to earn money. yoya 9 believes every player should know their limits and stick to them. On this page you will find safe gaming tools, warning signs, and support information.
Gaming should be enjoyable, not a burden
At yoya 9 we see online gaming as entertainment — a way to unwind from daily stress. But when gaming goes out of control, it can harm family life, financial stability, and mental health. That is why we encourage every player to game in an aware and responsible way.
Age verification is mandatory from the moment of registration on our platform. No one under 21 may open an account or play games at yoya 9. We ask parents and guardians to keep their devices and account details out of the reach of minors.
yoya 9 has listed responsible gaming as a core commitment in its terms and conditions. It is important to read those terms carefully before opening any account.
Under our privacy policy, players' personal information is kept secure — it is never sold or shared with any third party. This transparency is part of how we run a responsible platform.
Remember: Gaming is not a source of income. Set a fixed budget for each session and stay within it. Avoid the urge to place larger bets to try to recover money you have lost.
Track your time: Take regular breaks from long, continuous gaming sessions. Keep gaming limited alongside spending time with family and friends.
Safe gaming tools and features
yoya 9 provides a number of practical tools to help players keep their gaming habits in check. You can activate any of these features at any time through live chat.
Deposit limit
Set a maximum cap on your daily, weekly, or monthly deposits. Once you reach this limit, the system will automatically stop accepting further deposits.
Loss limit
Decide in advance how much you are willing to lose within a set period. After losing the specified amount, your account will be locked automatically.
Session time limit
Set a maximum duration for each gaming session. Once the time is up, a warning will be shown and the session will end.
Cool-off period
Need a short break? Temporarily deactivate your account for anywhere from 1 day to 6 weeks.
Self-exclusion
If you want to stop gaming entirely, apply for a long-term self-exclusion. The account cannot be reactivated during this period.
Reality check reminder
At regular intervals you will be shown a brief summary of your current session time and spending — to help you stay aware.
Contact us to activate a limit
Select the limit you want below and let us know via 24/7 live chat — our support team will apply it to your account.
This form is for preparing information only. To activate a limit, contact us via live chat or email.
Do not ignore these signs
Problem gambling usually develops gradually. If any of the signs below appear, seek expert help.
You keep placing larger bets hoping to win back money you have lost.
You are hiding your gaming activity from family or people close to you.
You are using money set aside for daily expenses, rent, or debt repayment to gamble.
You have tried to stop gambling but keep failing.
You feel restless, irritable, or anxious when you are not gaming.
Gaming is causing problems at work, in your studies, or in your personal relationships.
Asking for help is a sign of strength
Problem gambling is not something to face alone. Family, friends, and professional advisors are there for you. You can find more information on our FAQ page.
yoya 9 live chat
Reach us any time — day or night — on our 24/7 live chat. The support team is ready to help in Bengali and English. Talk to us about account limits, self-exclusion, or any concern you have.
Email support
To ask for help in writing, send us a message at [email protected]. Your request will be handled confidentially and we will reply promptly.
Family and close ones
Talk openly with a family member or a trusted friend. The support of someone close to you is one of the greatest strengths on the road to recovery.
Professional counselling
Seek advice from a mental health specialist or counsellor. In Bangladesh, psychiatrists and counselling services are available in both the public and private sectors.
Support groups
Talking with people who are facing the same challenges can often be very helpful. Look for mental health support groups in your area or online.
Close your account
If you feel that stopping gaming is the best solution, request self-exclusion on our live chat right now. We will act quickly.
Follow a few simple rules
- Set a budget before you play and do not go beyond it.
- Take at least a 10–15 minute break every hour — get up, walk around, drink some water.
- If you are feeling down, tired, or under stress, it is better not to play.
- Never gamble with borrowed money or money you need for essential expenses.
- Keep gaming a small part of your life — give priority to other hobbies and activities.
- Do not share your account password or login details with anyone.
Protecting minors
yoya 9 strictly enforces the 21+ age limit. However, parents and guardians also need to stay alert at home.
Use a PIN or password lock on your device so children cannot access the account.
Keep your bKash, Nagad, Rocket, or Upay account details secure.
If a child has accessed any gaming platform, notify the support team immediately.